Contact and FAQ

We are happy to help — whether you have questions about registration, stickers, your subscription or a stolen bike.

Contact customer service

• Phone: +47 239 66 699
• Email: hi@bikemember.no
• Opening hours: Weekdays 09:00–16:00

Frequently asked questions

Where do I find the frame number on my bike?

The frame number is engraved or molded into the frame, most often under the bottom bracket, on the head tube or the rear fork. See our guide What is the frame number for photos and tips.

How long is delivery of the Bike-ID sticker?

The sticker is usually sent out within 2–5 working days after registration.

What do I do if my bike is stolen?

Log in to My page and change the status of the bike, report the theft to the police, and notify your insurance company. Read our guide What to do with a stolen bike.

Can I transfer the registration to a new owner?

Yes. Log in, open the bike and use "Transfer bike". The new owner then gets access to the registration.

Which insurers give a discount?

Because we are FG-approved, most Norwegian insurers offer a reduced deductible when your bike is registered with us. See Discounts for an overview.

Can I cancel my subscription?

Yes, the subscription is flexible and can be cancelled at any time from My page. You can also upgrade or downgrade.