We are happy to help — whether you have questions about registration, stickers, your subscription or a stolen bike.
Contact customer service
- Phone: +47 239 66 699
- Email: info@bikemember.no
- Opening hours: Weekdays 09:00–15:00
Frequently asked questions
Insurance companies
Are there specific companies that cooperate with BikeMember?
BikeMember works with a number of companies and organisations, including Fremtind, NITO, Utdanningsforbundet, Norsk Sykepleierforbund, Syklistforeningen, Bikeshop and Kondis. If you are a member of one of these, you most likely qualify for a discount code on your membership with us.
What discounts and benefits do the insurers offer?
Insurers have different arrangements for bicycle insurance. Some require your bike to be registered in an FG-approved bike register for your claim to be covered, and others reduce your deductible by up to NOK 2,000. See the full overview on the page Discounts from insurance companies.
Is BikeMember an insurance company, and do you offer bike insurance?
No. BikeMember is not an insurance company, and we do not pay out compensation if your bike is stolen. But we are approved by the insurance industry's own approval body (FG), so your insurer most likely gives you benefits when your bike is registered with us.
General questions
What does it cost to register my bike with BikeMember?
We offer two memberships:
- Single (one bike) — 1 year for NOK 169, 3 years for NOK 399 and 5 years for NOK 599.
- Family (unlimited bikes) — 1 year for NOK 349, 3 years for NOK 799 and 5 years for NOK 1,199.
The membership is a running subscription, so it renews automatically after 1, 3 or 5 years.
What is the BikeMember bike register?
BikeMember is an FG-approved bike register. As a member you get benefits from the insurance companies if your bike is stolen, and registration makes it much easier to get the bike back.
Are you Falck Sykkelregister?
No. BikeMember is a modern successor to Falck Sykkelregister, with a newer, better and more user-friendly digital system.
My membership
How do I cancel my membership?
Log in to My page, go to Subscription, open your subscription and choose Cancel subscription. The subscription runs until the end of the period you have paid for. Contact customer service if you need help.
Can I upgrade, downgrade or change the period of my membership?
Log in to My page, go to Subscription, open your subscription and choose Change subscription. There you can switch between Single and Family, and also change the period between 1, 3 and 5 years. When upgrading you only pay the difference.
Can I transfer my membership to another person?
The subscription itself cannot be transferred, but the bike can. The buyer must first have their own subscription. Then log in to My page, open the bike in question, scroll down and choose Transfer this bike to a new owner, and enter the buyer's email address. The buyer receives an email and must accept the transfer.
What are the benefits of an active BikeMember membership?
- FG-approved bike register: Gives you a discount or a reduced deductible with your insurer.
- Fewer bike thefts: Our experience shows that a visible Bike ID sticker reduces the risk of theft.
- Better chance of recovery: Registration and Bike ID make it easy to identify the owner of a found bike.
What do I do if I have forgotten my password?
You can sign in without a password: enter your email address on the login page and we will send you a login link by email. If you prefer a password, choose Forgot password on the login page to get a link for creating a new one. Contact customer service if something does not work.
Stolen bike
How can BikeMember help me find a stolen bike?
Register your bike's details — the most important ones are the frame number and the Bike ID number. If the bike is stolen, change its status from Active to Reported stolen on My page. If someone finds the bike, they can scan the QR code on the sticker or look up the Bike ID number or the frame number. Both you and we are then notified of the find, and we follow up with you by email — if you do not reply, we call you.
Our experience, and the insurers', is that registered bikes are stolen less often. The main reason for bike theft is resale, and that becomes difficult when a buyer can look the bike up in a register.
What do I do if my bike is stolen?
Do the following as quickly as possible:
- Report the theft to the police at politiet.no.
- Log in to My page and change the bike's status from Active to Reported stolen. You can also contact us through the contact form and we will register it for you.
- Report the theft to the insurance company that covers your home contents or bike.
Bike registration
Why should I register my bike?
Registered bikes are stolen less often, because a thief finds it harder to resell a bike a buyer can look up in a register. It also makes it easy for anyone who finds your bike to get in touch with you.
Which types of bikes can I register?
You can register a "regular bike" and an "e-bike". Cargo bikes, mountain bikes and other types are registered under these categories. E-scooters are no longer considered bicycles and cannot be registered.
Can I change the information about my bike afterwards?
Yes. On My page you can edit and add details about your bike at any time. The Bike ID number has its own rules — once it is registered, you need to contact customer service to have it changed.
What information do I need in order to register?
The most important thing is the frame number. In addition you register:
- Bike make
- Bike model
- Bike ID number
- Frame number (ideally with a photo)
- Purchase date and year of manufacture
- Purchase price
- Whether it is a regular bike or an e-bike
You can add the Bike ID number from the sticker later, if you have not yet received the sticker in the post.
How do I register my bike?
Choose the Single (one bike) or Family (unlimited bikes) subscription, with a 1, 3 or 5 year period and a 14-day right of withdrawal. On the last step of the purchase you can register your bikes right away, or do it later on My page.
What is the Bike ID number?
The Bike ID number is the unique BikeMember number printed on the sticker you attach to your bike. When you buy a subscription, we send you stickers for your bikes free of charge. If you need extra stickers later, you can buy them on My page. You only need one sticker per bike. Read more on the page What is a bike sticker and Bike ID, and see the step-by-step guide How to register the sticker.
What is the frame number, and where do I find it?
The frame number is the unique identification number the manufacturer is required to give the bike. It is typically found under the bottom bracket, on the head tube or on the rear fork. See the full guide with photos on the page What is the frame number of the bike, and where do I find it?.
Can I register more than one bike?
Yes. With the Family subscription you can register an unlimited number of bikes. If you have a Single subscription, you can upgrade to Family at any time on My page.